Product Return Policy

At adlib CHANGING LIFE STYLE, we want to ensure that our customers are satisfied with their purchases. If for any reason you are not completely happy with your product, we offer a return policy to help make the process as easy as possible.

Return Policy:

  • If any ordered product is damaged or if you wish to exchange any purchased product, the customer must bring the product along with the invoice and price tag within 10 days.
  • Ordered products are not eligible for return.
  • The ordered product can only be changed once.
  • Discounted Items, Accessories, Cosmetics, Underwear, Jewelry, Watches, and Sports equipment are not exchangeable.
  • The customer is responsible for the return shipping cost.
However, please keep in mind:

  • After receiving any exchange-related complaint, your order will first be verified by our e-commerce team, and then a new product will be provided to you based on the above conditions.
  • Product exchanges are subject to the availability of your desired product in stock.
  • In the case of any unintended errors from the software or unavailability of the product due to stock, the authority reserves the right to cancel the order.
Note: Except for Fridays and other government holidays, customer service is available from 10:00 AM to 8:00 PM on the remaining days of the week.